Refund Policy
Every AURION plan is covered by a 7-day money-back guarantee. This page explains exactly how it works and how to claim it.
1. The 7-day guarantee
If the service does not work for you, you may request a full refund within 7 days of activation. This applies to every plan, from 1 month to 12 months.
2. Try before you pay
We would rather you never need this page. Every new customer can start with a free trial to check quality and stability on their own devices and connection before paying anything. Ask us for one on WhatsApp.
3. How to request a refund
Message us on WhatsApp within the 7-day window and tell us what went wrong. We will normally try to fix the problem first — most issues are a server switch or a quick app setting and are solved in minutes. If you would still prefer a refund, we process it.
4. How refunds are paid
Refunds are returned by the same method you paid with. Once approved, we issue the refund promptly; how long it then takes to appear depends on your bank or payment provider, typically a few working days.
5. When the guarantee does not apply
The guarantee does not cover requests made more than 7 days after activation, accounts suspended for breaching the Terms of Service (for example sharing or reselling credentials), or problems caused solely by your own internet connection or hardware where you decline the help we offer to resolve them.
6. No automatic renewals
Subscriptions never renew automatically, so there are no unexpected charges to refund. When a period ends you decide whether to extend it.
7. Your statutory rights
This guarantee is offered in addition to, and does not limit, any rights you have under mandatory consumer law in your country of residence.